Emerald Green Ivy Olive Leaf Necklace

Frequently Asked Questions

✨ Looking For Personalized Products?

• We are here to meet all your wishes using high quality materials and valuable, meaningful, memorable gifts for your loved ones and yourself.

• To create a special order, you can consult us about all your requests at any time by clicking "Request Custom Order" or "Contact Shop Owner".

• We will do our best to satisfy you.

✨ How Can I Customize?

• Privatization is a personal process.

• I suggest you to read the instructions in "How to Order" in the listing description.

• We do our best to provide the clearest information about your orders.

✨ How To Send An Image?

• Send your image of Handwriting, Drawing and Fingerprints by contacting us from our Etsy storefront or directly from your order receipt found in your purchase history.

• Simply attach and send the image(s) in the message thread.

• Images can be sent before or after your order is placed.

• We accept most file types- JPG, JPEG, PNG or PDF files are preferred.

✨ Guidelines For Custom Jewelry

• We typically don’t have set design or character limits, as every piece of custom text, handwriting and drawing is unique to each order.

• We can combine multiple images of handwriting for one piece of jewelry.

• Feel free to send us your image/personalization request before ordering.

• We can let you know if it will work on your jewelry or if we recommend adjustments for the best results.

• We accept designs in any language, writing style (cursive, print, etc) or drawing.

✨ Measure & Size Guide

• BRACELETS | We recommend ordering a size that is roughly 1/2 inch - 1 inch larger than one’s actual wrist size for a comfortable fit. Our chain bracelets come with an 1” extension piece so the fit can be adjusted further.

• NECKLACES | All lengths are measured in inches and include the CHARM + CHAIN combined to equal the length you choose. Our chain necklaces also come with an 1” extension piece so the fit can be adjusted further.

• RINGS | We create all our rings true to standard US sizing. For the most accurate fit, we suggest having your fingers sized. You can visit a local jeweler to have your desired finger sized or you can measure with a physical ring sizer, which is available for purchase.

✨ Materials

• All of our items are created with high quality 925 Solid Sterling Silver.

• Our gold products are crafted with a thick layer of real 14K Gold over our solid 925 Solid Sterling Silver base.

• We don’t use any nickel in our silver so our jewelry is safe on most sensitive skin.

✨ How Can I Send My Order As A Gift?

• All items come in an elegant gift box.

• If you prefer to send the product of your choice as a gift, please check the "Gift Package" option at the checkout.

• It is sent with "personal handwritten gift card".

• We do not charge you any additional fees for this.

• We are happy to customize your gifts.

✨ How Can I Contact You For My Orders?

• You can contact us 7 days / 24 hours.

• You can contact Etsy Convo or directly via e-mail. If you have any questions, please contact us.

✨ How Can I Jewelry Care ?

• To maintain the quality of your LiveGems jewelry ;

• We recommend that you remove your jewelry while going to the shower, sea, swimming pools.

• Perfume, cologne, cream, chlorinated water, etc. Avoid direct contact with chemicals.

• You can store our products in their original boxes.

• We recommend wiping with a soft lint-free cloth for cleaning.

• Store your beloved jewelery in a cool dry place.